Returns & Exchange Policy for Akwofashion

At Akwofashion, we strive to provide high-quality products and exceptional customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure your shopping experience is seamless. Please review our policy below to understand how you can return or exchange an item.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, items must meet the following criteria:

• Items must be returned within 30 days of the original purchase date.
• Items must be unworn, unused, unwashed, and in their original condition with all tags attached.
• Items must be returned in their original packaging, including any branded boxes, dust bags, or other accessories that came with the product.

Please Note: We do not accept returns or exchanges for final sale items, gift cards, or customized products.

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact Us: Email our customer service team at info@akwofashion.com with your order number, item(s) you wish to return, and the reason for the return.
2. Return Authorization: Once we receive your request, we will provide you with a Return Authorization (RA) number and instructions on how to send your item(s) back to us.
3. Pack and Ship: Carefully pack the item(s) in the original packaging and include the RA number inside the package. Ship the item(s) back to us using a trackable shipping method. We are not responsible for items lost or damaged during return shipping.
4. Processing Your Return: Once we receive and inspect your return, we will notify you via email. If the return is approved, we will process a refund to your original payment method within 7-10 business days. Please note that original shipping fees are non-refundable.

3. How to Exchange an Item

If you would like to exchange an item for a different size, color, or style, please follow these steps:

1. Contact Us: Email our customer service team at info@akwofashion.com with your order number, the item(s) you wish to exchange, and the desired replacement item(s).
2. Exchange Authorization: We will confirm the availability of the replacement item(s) and provide you with an Exchange Authorization (EA) number and instructions on how to return the original item(s).
3. Pack and Ship: Carefully pack the item(s) in the original packaging and include the EA number inside the package. Ship the item(s) back to us using a trackable shipping method.
4. Processing Your Exchange: Once we receive and inspect your returned item(s), we will send out the replacement item(s) and provide you with a new tracking number. If there is a price difference, we will either charge or refund the difference to your original payment method.

4. Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 7 days of receiving your order. Provide your order number, a description of the issue, and photographs of the defect or damage. We will assess the situation and offer a replacement or a full refund, including return shipping costs.

5. International Returns and Exchanges

For international orders, customers are responsible for return shipping costs, duties, and taxes. We recommend using a trackable shipping method and keeping the tracking information for your records. International exchanges will follow the same process as domestic exchanges, but shipping times may vary.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Final sale items
• Gift cards
• Customized or personalized products
• Items without original tags and packaging

7. Contact Us

If you have any questions or need assistance with a return or exchange, please feel free to contact our customer service team:

Akwo Fashion
9304 Forest Lane, Suite 144, Dallas, TX 75243
Phone: +1 469 844 3178
Email: info@akwofashion.com

Thank you for shopping with Akwo Fashion. We value your business and are committed to providing you with the best possible shopping experience.